Privacy Policy
Last updated: 21 July 2026
This policy explains how Bridge end Inn collects, uses and protects your personal data when you use our website and mobile app.
1. Information we collect
- Account information: your name, email address, mobile number, delivery addresses, and the name and address of the business you order for.
- Order information: products you browse and buy, orders, invoices, statements and payment status.
- Device and usage information: device model, OS version, app version, crash logs and basic usage statistics.
- Push token: an identifier used to send you order and delivery notifications (Firebase Cloud Messaging).
- Location (only with your permission): used to show delivery progress on a map. We do not collect location in the background.
- Camera and photo library (only when you actively use them): to scan product barcodes, or to attach an image you choose to an order. Camera frames are processed on your device and are not uploaded.
2. How we use it
- To process and deliver your orders and to issue invoices and statements.
- To provide account features: order history, credit limits, loyalty points and benefits, and reordering.
- To send you notifications about orders, deliveries and your account.
- To keep the service secure, prevent fraud, and meet our tax and accounting record-keeping obligations under UK law.
- To improve our products and services using aggregated usage statistics and crash reports.
3. What we do not do
- We do not sell your personal data.
- We do not use your data for third-party advertising.
- We do not access your location, camera or photo library without your permission.
4. Sharing your data
- Stripe, our payment processor, to take card payments. We never store your full card number.
- Google Firebase, for push notifications and crash reporting.
- Our delivery staff and couriers, who receive the name, address and phone number needed to complete your delivery.
- Regulators or law enforcement where we are legally required to disclose information.
5. How long we keep it
- Account details: for as long as your account is active.
- Orders, invoices and statements: at least 6 years from the date of the transaction, as required by UK tax and accounting law. These business records are retained even if you delete your account.
- Crash and usage logs: normally no longer than 12 months.
6. Deleting your account and your rights
- You can delete your account at any time in the app under Account → Profile → Delete Account. Your login stops working immediately on all devices and your personal profile is removed.
- You can also email us at the address below to request deletion.
- Under UK GDPR you have the right to access, correct and erase your data, to restrict or object to processing, and to data portability.
- If you are unhappy with how we handle your data you can complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.
7. Security
- All data is transmitted over encrypted HTTPS connections.
- Login tokens are held in the device’s secure storage (iOS Keychain / Android EncryptedStorage).
- Access to personal data is limited to authorised staff on a need-to-know basis.
8. Children
- Our service is intended for business customers and is not directed at anyone under 16. We do not knowingly collect personal data from children.